Tel: 011 614 9840 | Email:

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Returns Policy

Our returns policy lasts 14 days. If 14 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Note: Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded.

There will be a 20% Handling fee on all goods returned that have been correctly supplied and on goods returned outside the 14 days that Ingelby Water Purification International C.C. agree to take back.

Non-returnable items:

  • Used Filter Cartridges are exempt from being returned.
  • Items sold on special or promotion

Should you wish to return an item for exchange or refund:

  • First: please give us a call: 082 893 0611 or 011 614 9840
  • Second: notify us by e-mail: or
  • To complete your return, we require the original receipt as proof of purchase.
  • Returns need to be sent or delivered to our premises: Glacier House, No 38, 1st Ave, Dunvegan, Eden vale, South Africa, 1614.
  • Please enclose original receipt.

There are certain situations where only partial refunds are granted: (if applicable)

  • Goods have been used
  • Goods are not in original packaging
  • Goods are damaged
  • Goods are out of the returns policy 14 Days

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, you will be requested to forward your banking details and a Bank Letter as proof of account details, and we will process an EFT within 30 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at or


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at or and send your item to:

Glacier House, No 38, 1st Ave, Dunvegan, Eden vale, South Africa, 1614.

Return Shipping

Note: Return shipping and subsequent delivery shipping is for the customers cost and account.

  • To return your product, you should mail or deliver your product to:

Glacier House, No 38, 1st Ave, Dunvegan, Eden vale, South Africa, 1614

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will also be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R500.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

"I trust this email finds you well and in good health? We are so impressed with the water cooler we purchased from you that we would like to place an additional order for 2 more please. Exactly the same as the one you billed us for. Delivery address will also be the same although they won't be set up here hope this will be in order? Kindly send me an invoice and I will arrange payment as soon as I get it."

Lanie Clark

"Sorry I took so long to reply.

Just to let you know that I am completely satisfied with my water purifier. I hate drinking tap water, to me it always tastes lousy and bottled water is becoming more and more expensive.

When travelling I have to depend on bottled water but at home I like it to be on tap."

Maureen MacDonald

"Thanks, your team did a neat, tidy and speedy implementation – much appreciated! 

All working well."

Kevin & Calista

We are a water filtration system company that supplies water purification and water dispensing products to private homes as well as commercial and industrial entities.

We strive to improve the quality of life and the environment with our durable and innovative products. Glacier provides a 3 year warranty on all our products. Our products are approved with ISO 9001 and the CE mark. Service & Maintenance contracts available. 

Glacier – A Water Filtration System Company you can trust

Ingelby Water Purification Int C.C. Refunds & Returns Policy