Our returns policy lasts 14 days. If 14 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Note: Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded.
There will be a 20% Handling fee on all goods returned that have been correctly supplied and on goods returned outside the 14 days that Ingelby Water Purification International C.C. agree to take back.
- Used Filter Cartridges are exempt from being returned.
- Items sold on special or promotion
Should you wish to return an item for exchange or refund:
- First: please give us a call: 082 893 0611 or 011 614 9840
- Second: notify us by e-mail: firstname.lastname@example.org or email@example.com
- To complete your return, we require the original receipt as proof of purchase.
- Returns need to be sent or delivered to our premises: Glacier House, No 38, 1st Ave, Dunvegan, Eden vale, South Africa, 1614.
- Please enclose original receipt.
There are certain situations where only partial refunds are granted: (if applicable)
- Goods have been used
- Goods are not in original packaging
- Goods are damaged
- Goods are out of the returns policy 14 Days
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, you will be requested to forward your banking details and a Bank Letter as proof of account details, and we will process an EFT within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or email@example.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org or email@example.com and send your item to:
Glacier House, No 38, 1st Ave, Dunvegan, Eden vale, South Africa, 1614.
Note: Return shipping and subsequent delivery shipping is for the customers cost and account.
- To return your product, you should mail or deliver your product to:
Glacier House, No 38, 1st Ave, Dunvegan, Eden vale, South Africa, 1614
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will also be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R500.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item